QA Communication Specialist

Our client, Growe Partners, is an affiliate program with top betting and casinos offers. The win-win philosophy forms the foundation of operations, ensuring that partner earnings and success remain a top priority, with their triumphs inherently tied to mutual growth. Perfect for those who aim to: Monitor the quality of affiliate and sales managers’ communication with partners across all channels (Telegram, Skype, email); Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics; Track response times and ensure communication SLAs are met; Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, and conflict situations); Escalate critical issues and follow up until they are resolved; Provide structured feedback to managers based on QA reviews; Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks); Maintain a record of recurring mistakes and systemic issues within the team; Prepare regular reports on communication quality and team discipline; Initiate and support process improvements that impact partner communication quality. Experience you’ll need to bring: Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations; Ability to write clearly, concisely, and professionally; Fast learner, ready to dive into the specifics of affiliate and iGaming domains; Upper-Intermediate level of English. It's a perfect match if you have those personal features: Strong sense of responsibility and ownership over quality; Ability to provide tactful and constructive feedback; System-oriented mindset and focus on process clarity; Capability to remain neutral and objective in evaluations; Stress resilience and confidence in handling sensitive or conflict cases; Proactive attitude and willingness to suggest improvements, not only report issues. Our clients offer competitive benefits to support your professional and personal growth, including: Health & Wellness Focus; Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); Performance-Driven Rewards; Dynamic Work Environment. Apply, and let your growth journey begin.