IT Service Desk Specialist

<h4><strong>Join our team as an IT Service Desk Specialist!</strong><br></h4><p style="text-align:justify;">Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships.&nbsp;We at Luminor believe that anyone&nbsp;has the potential to achieve big things and encourage everyone to achieve them,&nbsp;professionally and personally.&nbsp;</p><p style="text-align:justify;">Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.</p><p style="text-align:justify;"><span>Are you passionate about IT support and looking to make a significant impact within a dynamic team? We are now hiring IT Service Desk Specialist to join our team!</span></p><p style="text-align:justify;"></p><h4><strong>How You Will Make an Impact:</strong></h4><p></p><ul><li><p><span>Providing the first line of IT support via phone to internal company customers</span></p></li><li><p><span>Handling self-service incidents, requests and tasks in ITSM tool: making sure issues are accurately identified and resolved or assigned to accurate support teams on time as per service level agreements</span></p></li><li><p><span>Maintaining and extending documentation in the knowledge base, ensuring it is accurate and up to date</span></p></li><li><p><span>Participating in maintaining IT Service Desk access management process</span></p></li><li><p><span>Assisting with ad hoc tasks/projects that support and improve core IT Service Desk functions</span></p></li></ul><p></p><h4><strong>What Makes You a Great Fit:</strong></h4><p></p><ul><li><p>Attention to details in analyzing technical problems</p></li><li><p>Analytical thinking to diagnose faults and provide solutions</p></li><li><p>Ability to explain technical things in a simple, user-friendly manner</p></li><li><p>Knowledge of common hardware and software applications</p></li><li><p>Demonstrated willingness to help colleagues and complete tasks in a timely manner</p></li><li><p>Ability to work in a rotating shift schedule within the Service Desk's workday operating hours of 7:00 AM to 7:00 PM (individual shifts are scheduled within this timeframe)</p></li><li><p>IT Service Desk experience / similar IT support / degree in Computer Science is a must</p></li><li><p>Fluent English is required in spoken and written communication due to working on Pan-Baltic level&nbsp;</p></li></ul><p></p><h4><strong>Why You Will Love Working Here:</strong></h4><p></p><ul><li><p><strong>Flexibility.</strong> Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)</p></li><li><p><strong>International teams.</strong> Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun</p></li><li><p><strong>Culture.</strong> You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored</p></li><li><p><strong>More vacation.</strong> Additional weeks of vacation are available to all employees who have been in the company for 1 year or more</p></li><li><p><strong>Volunteer time off.</strong> We care about giving back to society, therefore, you will get additional days off for volunteering purposes</p></li><li><p><strong>Paid leave. </strong>We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year</p></li><li><p><strong>Health benefits.</strong>&nbsp;A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed</p></li><li><p><strong>Wellbeing. </strong>Access to tools and resources that help you feel good and be productive at work and in life</p></li><li><p><strong>Professional growth. </strong>Internal and external training programs, LinkedIn learning,&nbsp;workshops, conferences, online training, etc</p></li><li><p><strong>Special Offer for Luminor products &amp; services. </strong>Enjoy special offers &amp; pricing for products and services provided by Luminor</p></li><li><p><strong>Gross salary.</strong> 2200 - 2500 EUR/month, which is to be determined depending on your level of experience and competencies</p></li></ul><p><strong>The application deadline is the 13th of September.&nbsp;</strong>We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and&nbsp;<strong>PDF format</strong>!</p>