Helpdesk Support Specialist

We are seeking an energetic individual to work full-time in our Boulder office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. Responsibilities: · Providing exceptional IT Services to TransPerfect employees · Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices) · Responding to support requests on a daily basis · Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users · Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment As a Helpdesk Support Specialist you are a: · Creative thinker – You are curious and unafraid to ask questions · Hard worker – You are industrious and diligent in everything you do · Innovator – You are willing to initiate changes and introduce new ideas Your experience includes: · Minimum Bachelor’s degree · Knowledge of Microsoft Windows Desktop Operating Systems (Windows 8.1 Pro, Windows 10/11 Pro) · Knowledge of Mac OS X · Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc. · Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc. · Knowledge of Virus and Spyware removal techniques · Ability to quickly diagnose and fix problems · Ability to open a computer and replace defective components · Ability to operate in a dynamic, fast-paced environment · Ability to work in a team-oriented, collaborative environment · Exceptional written, oral and interpersonal communication skills · Exceptional customer service orientation · Must be detail oriented A plus if you have: · Working knowledge of a past Helpdesk/Support Ticketing system · Experience with Microsoft Active Directory