Corporate IT Lead

The Role: We are seeking a Corporate IT Lead to own corporate IT operations, security, compliance, systems governance, and employee technology experience. This is a high-autonomy, senior individual contributor role (70% operational / 30% strategic) where you will not manage internal IT staff. Instead, service delivery will be scaled through MSPs, specialist contractors, and SaaS vendors. Responsibilities: • IT Operations & Employee Experience: • Own the entire employee lifecycle (Onboarding, Offboarding, and hardware provisioning across mixed Windows and macOS fleets). • Lead and hold MSPs and external vendors accountable to establish clear performance metrics and service quality across US and UK/European working hours. • Strategy & Systems Governance: • Evaluate corporate technology risks and costs, and oversee the SaaS application portfolio (access control, license optimization, rationalization). • Provide technical governance for business tools (e.g., CRM / Microsoft Dynamics 365). • Identity, Security & Compliance: • Own identity and access management (Microsoft Entra ID / M365, SSO, MFA, privileged access). • Lead our SOC 2 compliance program end-to-end (audit coordination, evidence collection, control operation, and remediation). • Manage endpoint security, vendor reviews, and corporate security incident response. • AI Governance & Information Management: • Establish policies for approved AI tools, assess security/data privacy risks, and manage the corporate information framework. Must-Have Requirements: • Experience: 5+ years of IT experience, including acting as an accountable owner for IT operations in a distributed or lean environment. • Compliance & SOC 2: Proven experience leading or materially driving SOC 2, ISO 27001, or equivalent compliance/security programs. • Identity Management: Strong working knowledge of Microsoft Entra ID (Azure AD), Microsoft 365, SSO, MFA, and employee lifecycle management. • Endpoint Management: Hands-on experience supporting and managing both Windows and macOS environments. • MSP & Vendor Management: Demonstrated ability to manage, evaluate, and hold MSPs and external contractors accountable. • Profile: Self-driven, highly analytical, process-oriented, with excellent written communication and documentation skills. Preferred Experience (Plus): • Experience as the primary IT owner in a small-to-midsize company (100–500 employees). • Experience with scripting, APIs, Microsoft Graph, or PowerShell.