Content Moderation Quality Specialist

HoYoverse

Malaysia; Singapore

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Who Are We? HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content. ‌ Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation, Comics, and Games) through their own creativity and skills. ‌ Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies, and have accumulated leading technical capabilities in cel shading, cloud gaming, and other fields. ‌ In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas. When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive Global Applicant and Candidate Privacy Policy . This policy provides detailed insights into how your information is collected, used, and protected throughout the application process. Position Summary: The Content Management Specialist is responsible for maintaining a safe, respectful, and engaging environment across all HoYoverse games and community platforms. This role ensures that user-generated content aligns with established community guidelines, moderation standards, and platform policies. The ideal candidate brings strong expertise in content moderation, operational oversight, and policy enforcement, along with the ability to lead moderation teams and manage complex or sensitive escalations. Key Responsibilities: Oversee the review and enforcement of community guidelines across in-game and community user-generated content Lead, support, and provide direction to moderation teams to ensure consistent, fair, and high-quality moderation decisions Handle complex, high-risk, or sensitive escalated cases with sound judgment and policy expertise Interpret and apply moderation policies, ensuring alignment with company standards and evolving platform requirements Identify trends, risks, and gaps in content safety, and recommend process or policy improvements Collaborate cross-functionally with community, operations, and policy teams to strengthen overall content governance What We Are Looking For: Professional working proficiency in English and Japanese , with the ability to review and assess content accurately across these languages. Proficiency in Chinese is preferred . Strong understanding of content moderation principles, policies, and enforcement practices Experience managing or mentoring moderation teams in a fast-paced online environment Excellent judgment in handling nuanced, sensitive, or ambiguous content cases Ability to balance user experience, platform safety, and policy compliance Strong communication and documentation skills We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.

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